• NICOLE KINDSCHI

    project management. product development.

    professional. leader.

  • Profile

    nkindschi@hotmail.com | Chicago, IL

    Accomplished Project Management, Product Development, and Business Analyst Professional

     

    "To accomplish great things, we must not only act, but also dream; not only plan, but also believe."~ Anatole France

    I am a seasoned technology professional with nearly 20 years of product and project management excellence. I work with systems and processes critical to enterprise-level communication and new product development. My passion is to grow a business through strategy, achievable goal-setting and my own personal drive towards success. It takes a strong culture to execute well on the mission of any company. I embody a motivating attitude that has enhanced each company culture in which I’ve worked. ​

  • Professional Experience

    Substantial subject matter expertise

    Senior Project Manager

    Entara | 2018-current

     

    An IT managed service provider

     

    Responsible for planning, execution, documentation, project management, and client relationship management for all professional service engagements

    • Lead, mentor and advise a team of seven professional services engineers (networking & systems)
    • Provide project oversight, QA and enforce project methodology
    • Drive process improvements inside and between departments
    • Ensure proper billable utilization across group
    • Keep clients happy!

    Product Owner

    Highground | 2017-2018

    A performance and engagement company

     

    Responsible for defining, launching, and communicating innovative new product and service offerings

    • Worked with leadership and Product team to manage the roadmap
    • Managed assigned product lines from concept to delivery: requirements gathering/definition, workflows, user stories
    • Communicated updates, progress and risks to all internal stakeholders, assist with external communications
    • Ensured quality of experience by participating/leading UAT of new products and features
    • Lead the launch of new product and service offerings internally and assist with external launches

    Product Owner | Project Manager | Business Analyst

    Rewards Network | 2012-2017

     

    A marketing and cash advance company.

     

    Product Owner | 2014-2017

    Primarily responsible for Rewards Network’s legacy back-end system, fundamental to all company operations

    • Authored business cases that resulted in the purchase of new software to significantly lower operational expenses. Articulated the business value and evangelized to stakeholders why some work is prioritized over other work
    • Presented product vision and immediate priorities to the C-level team weekly and long-term priorities monthly
    • Conducted requirements gathering meetings and brainstorming sessions with key stakeholders, working through any conflicting needs to reach agreement and consensus; manage expectations for 25+ stakeholders across the entire organization
    • Managed long- and short-term backlogs, Kanban boards, interruptions, and backlogs for a remote development and QA team of 10
    • Mentored teammates and colleagues; periodically perform departmental or company-wide training

     

    Project Manager/Business Analyst | 2012-2014

    Led technology rollout of first new merchant-facing product launch in 10+ years

    • Wrote traditional waterfall and agile story form requirements
    • Documented business/technology processes, proposed and implemented improvements
    • Promoted to Product Manager 2014

    Senior Business Analyst

    JPMorgan Chase | 2009-2012

    A financial services company

    • Assisted in shaping a new customer experience program to support commercial card products
    • Liaison between the lines of business, clients and development team
    • Wrote business requirements and prepared sales support training programs; provided support to customer service

    Project Manager | Business Analyst

    Synovate | 2004-2008

    A market research company

     

    Project Manager | 2007-2008

    • Invited to interview for a newly created position after being laid off in 2006
    • Prioritized project tasks; continually seeking strategic opportunities to save, time, money or cost
    • Wrote documents such as business cases, project scope, requirements assessments, detailed business requirements, risk assessments, project issues/risks log, project plan/resource

    Business Analyst | 2004-2006

    • Developed formal business requirements to document technical, informational and process-related needs. 
    • Translated client needs into unambiguous terms for technical developers
  • University Education

    Finding one's voice

    The College of Wooster

    Bachelor of Arts | Major in English

    Written Independent Study and oral defense

  • Technology Skills

    Key skills in the areas of both project management and product development

    Project Management Certification

    Project Management Professional (PMP)

    Agile Tools

    Jira, Mingle, ServiceNow, Salesforce

    Product Development Certification

    StageGate

    Agile Methodologies

    Scrum, Kanban

    Other

    Jira, Mingle, ServiceNow, Salesforce

  • Download Resume

    Get a copy of my resume. Or contact me for more info.

  • Drop Me a Line

    Let's grab a cup of coffee and collaborate